Refund policy

Cancellation Terms

You have the option to cancel your order and obtain a refund as long as the item has not yet been dispatched. If the order has already been shipped, please allow it to arrive before initiating the return process.

Returns & Exchanges

Your satisfaction is our priority. Most items in pristine condition can be returned within 30 business days of receiving your order.

1. Contact our Customer Service to initiate a return and provide information regarding the item(s) and the reason for the return.
2. Once you receive return instructions from us, ensure that the item(s) are repackaged in their original packaging.
3. Return the item(s) following the provided guidelines. We will share the return address and shipping details after your return request is approved. (Please note: Returns that are not authorized will be refused).
4. Typically, we process returns within 5 business days upon receiving the returned package.

Return Requirements

You have a period of 30 business days from the date of delivery to decide if an item meets your needs. Please reach out to us within this timeframe for any returns or exchanges.

To qualify for a return, the item must be unused and in its original packaging, along with a receipt or proof of purchase.

Do not send your item back to the manufacturer.

Return Fees

If the return is because of our error (e.g., incorrect or faulty items), we will provide a full refund.

If the return stems from buyer's choice (e.g., dissatisfaction with the product or ordering the wrong size), we will still issue a full refund.

No restocking fee will be charged for returns.

Refunds (if applicable)

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund via email.

If your refund is approved, it will be processed within 10 business days back to your original payment method.

Delayed or Missing Refunds (if applicable)

If you don’t see your refund, please first check your bank account. Then, reach out to your credit card provider, as processing times may vary.

If the issue persists, contact your bank. For further assistance, email us at Support@ByMagi.shop.

Sale Items (if applicable)

Only items purchased at full price are eligible for refunds; items on sale are not refundable.

Exchanges (if applicable)

We only accept exchanges for items that are defective or damaged. To initiate an exchange for the same item, please email us at Support@ByMagi.shop.

Shipping times for exchanged items may vary depending on location.

Return Address

To start a return, please reach out to us at Support@ByMagi.shop. We will provide a return shipping address once your return is approved; returns submitted without prior authorization will not be processed.

We are eager to assist you. Feel free to contact us at:

Email: Support@ByMagi.shop