Take advantage of our free shipping and handling on every order placed through our online store at ByMagi. There are no hidden charges – shipping is on us! We focus on Spotlight Lamps and Pendant Lights.
To ensure a secure and seamless payment process, we use Shopify Payments provided by Shopify. Your transaction is safeguarded, allowing you to shop with confidence.
To redeem a promo code, simply input it in the "Discount Code" section at checkout. Please verify that it is entered correctly before completing your purchase, as late application might not be possible.
Absolutely! As soon as your order has been dispatched, you will receive tracking information automatically via email. This will allow you to follow your order until it arrives at your address. Track Your Order
If you have any questions about your order, our dedicated customer service team is here to help. Contact us at Support@ByMagi.shop. Please provide your email address and order number for a quicker response.
To change or cancel your order, please contact Customer Service at Support@ByMagi.shop. We will do our best to accommodate your request. Keep in mind that cancellations may not be possible once an order is shipped. For further details, please see our Refund and Return Policy.
If you experience delays or problems with receiving your order, please first check with the carrier to confirm your delivery address. Additionally, supplying your phone number can assist in processing a carrier claim to track your package, typically within a week.
After your return is authorized, monitor the return tracking number. Once the item reaches our facility, we will issue your refund promptly within 2-3 business days.
For products that require assembly, instructions will be included in the packaging. Should you need further assistance, please reach out to our customer service at Support@ByMagi.shop, and we can provide the online instructions for your item.
At ByMagi, we are dedicated to providing outstanding customer service and ensuring a fantastic shopping experience. If you have any inquiries or need help, please don’t hesitate to contact us. Happy shopping!